The role of human resources in an organization has evolved from being considered a stable foundation to becoming one of the most important and dynamic departments. As companies build for the future—blending human and technological capabilities—the primary barrier to progress is not technology. Instead, it involves identifying the human qualities, aptitudes, and capacities needed to fully realize the potential of technology.
Companies with next-generation HR capabilities deliver significantly better financial performance than companies weaker in those areas. To ensure that HR is a strategic partner for the business, companies need to address five fundamental questions: